Review of Individual and Team Action Plans
• Introduction
• Objectives and Explanations
• Group involvement exercise with feedback and analysis from last module

Interpersonal Influence

• Principles of personal communication
• One and two way process
• Communications model for interpersonal effectiveness
• Listening and feedback techniques
• Methods of communication
• Interpersonal influence
• Spoken, written, visual and body language
• Report writing and e-mail issues
Understanding body language
• Organisational communication channels
• Problems and breakdown
• Developing a process to overcome difficulties

Individual and team action plans

End: Module review

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